Student Helpdesk

Our Learner Welfare Team are here to assist and support you with a wide range of difficulties you may face during your time at Loughborough College from mental health, sexual health, LGBTQ+ to your general wellbeing. We will work with you and anyone involved in maintaining your wellbeing to enable you to focus on your studies. We offer this support in a wide variety of ways. For more information or to access support, please email learner.welfare@loucoll.ac.uk or speak to a staff member who can do this for you.

Chantelle Bramley, Senior Higher Education Welfare Coordinator.

The HE Welfare Coordinator is here to support higher education students with a range of welfare and wellbeing related needs. This one to one support is free, impartial, non-judgemental and confidential. This may include, but is not limited to:

• Housing Issues
• Finances and Budgeting
• General Wellbeing and Mental Health
• Social Isolation
• Anxiety
• Relationship Breakdown
• Sexual Health
• Bereavement
• Homesickness
• Extenuating Circumstances
• Liaising with academic tutors and curriculum leads on your behalf when needed
• Liaising, signposting and referring to external professionals and agencies as appropriate

We understand that transitioning to higher education can be difficult. For many, moving away from home for the first time can make this more challenging and be a daunting and overwhelming time. You may have worries about how you will find the transition, be experiencing feelings of anxiety or simply have lots of questions. This is completely normal and you will not be alone if you experience this. If you are struggling, please contact us and we will be happy to support you.

If you’re already seeking support for mental health difficulties outside of college, we can work with you and anyone involved, in maintaining your mental health to support your studies and help you to progress towards your goals. If you aren’t already accessing support for your mental health, but feel this would be beneficial, we can support you and help you to access services as appropriate.

The college also has a team of mental health first aiders who are trained to support with mental health related needs and can be utilised when experiencing challenges on site.

You can find more information on our Mental Health Support page.

The college offers a range of drop in related services. This includes a mental health drop in for students who feel they need mental health related support on the same day, as well as a HE drop in service for more general welfare and wellbeing related needs.

Students who feel they would benefit from a face to face counselling service can access this through our college counsellor. The counsellor offers 6 face-to-face sessions which students can be referred to via the HE Welfare Coordinator.

If you have any concerns or questions prior to joining, please contact he.welfare@loucoll.ac.uk

You can access sexual health support and advice, as well as the NHS C-Card scheme for free condoms.

You can find more information on the Sexual Health page.

We offer LGBTQ+ one to one support from a specialist LGBTQ+ consultant.

You can find out more information on the Our Values page.

Chaplains are available to anyone wanting to understand or explore world faiths, their own spirituality, or just in need of someone to listen.

Telephone: 01509 223741

Email: cfschaplains@lboro.ac.uk