Student Helpdesk

DO

• Make sure you attend all sessions in Teams as directed by your tutors and lecturers.
• Make sure that for every lesson you have all the materials that you need. Find a quiet place to work and leave your mobile phone in another room unless you need it to access the internet for the purposes of the lesson.
• Complete all the work set by your teacher by the deadline stated and upload it according to the teacher’s instructions.
• Make sure that you have regular screen breaks.
• Check your teacher’s feedback and respond quickly to comments and questions from your teacher about your work.
• Use either Teams or college email when you need to send a message to your tutor or lecturer.
• Check Teams and college email regularly to see if your lecturer or tutor has asked you a question.

DON’T

• Rush your work.
• Copy other students’ work or put pressure on peers to share work.
• Use Teams Chat to send messages to other students – it is only to send messages to your teachers.

• Your teachers will use Microsoft Teams to hold live sessions. The session will be held at the normal time, as shown in your college timetable.
• When your teacher invites you to a session it will appear in the relevant channel on Teams.
• To make sure you don’t miss a live session, you should ensure that you have notifications switched on so you will notice this. But you should also check Teams each morning to see what sessions are happening live that day.
• To join a live session, make sure that you are in a quiet, safe environment, free from distractions for your lesson. Ideally, this should not be your bedroom. Make sure that you are dressed appropriately for your session in clothes that would normally be suitable for college – please ensure that you are not wearing anything which would cause you or others embarrassment or offence. Please make sure that there is nothing in the background that might cause embarrassment or offence.
• You should let the rest of your household know when you will need access to the computer/device and will be involved in a “live” session.
• Just like in the classroom, it is rude to talk at the same time as the teacher. So, keep your microphone on mute unless you want to ask a question or say something. When you have got permission to speak, say what you want to say, and then mute your microphone again.
• You do not have to turn your camera on. Most students prefer to leave the camera on, but if you want to switch it off, you can.  If the session is being recorded you may wish to turn your camera off if you do not want to appear on the recording.
• You must behave online as you would in a classroom setting. Interact with your teacher and other students respectfully and sensibly. Always use appropriate language.
• You must not record or take photos of teachers or students during video conferencing sessions, and you must not share lessons publicly.
• If you can’t make the “live” session you need to report your absence ahead of the scheduled session and explain why.
• Be aware that, like with all Microsoft 365 applications, anything posted on Teams can be accessed by the college. You should not share personal information or make personal comments about other people.
• If you do not follow these simple rules which have been designed to keep you safe online, you may be subject to a disciplinary hearing as you would in normal times.