Student Helpdesk

Each student will be provided with a furnished single study bedroom in good order. The halls of residence operate to the ANUK/ Unipol Code of Standards for Larger Student Developments, which can be seen on the National Code website. Under-18 students are accommodated in compliance with Ofsted inspected standards for housing under-18-year-old students which can be seen here: Further education residential accommodation: national minimum standards (GOV.UK).

We are committed to resolving any issue you may have with your halls accommodation and always aim to deal with problems efficiently and effectively. If you have any issue related to living in halls, your first point of call should be the Accommodation Team. We ask that you make us aware of an issue so it can be resolved. We will always listen to any complaints that you may have and will respond accordingly. We can only put something right if we know there is a problem.

After speaking to the Accommodation Team, if you feel the issue is not resolved, the college has an official complaints procedure, details of which are available from the main college reception, The Gables or the college website. To provide feedback or raise a query please use the link under Contact Us, Something to Say, on the college website.

Additionally, complaints concerning the ANUK/Unipol Code of Standards and the National Minimum Standards for Accommodation of Students Under Eighteen by FE Colleges that we operate to, are dealt with by external procedures.

The following links will provide you with more information about the Complaints Procedure:

How to Complain (unipol.org.uk)

Complaints can also be raised to Ofsted: Complaints about Ofsted | Ofsted

The Halls and College Disciplinary Procedure will be applied to any student not complying with the contractual obligations of living in the halls. A management information system is used to inform tutors of any non-compliance, recording any incidents as a “Cause for Concern (May Lead to Disciplinary).

Accommodation staff and tutors may initiate disciplinary action, which could affect your residential occupancy, academic progress, and places within your sports academies. The Accommodation Team liaise with college academic staff to ensure the same level and expectation of behaviours is maintained both while attending college and living at The Gables.