Student Helpdesk

Any accidents or injuries must be reported to the Accommodation Team as soon as possible, who will complete a form with you and administer First Aid as required. Any injuries that occur while you are away from Halls such as at a sports game or training should be reported to your coach at the time who will advise on any medical treatment necessary.

Life threatening or serious injuries refer to Medical assistance and emergencies.

For more information around Head Injuries see Concussion Protocol.

In the event of a medical emergency that involves serious injury or is life threatening, the Accommodation Team will call emergency services, either 111 for guidance or 999 for an ambulance.  For those students under 18, parents will be contacted to update them as soon as possible and inform them of what has happened, and the medical advice given. A staff member will always accompany an under 18 students in the event of an emergency to hospital and will remain with the student until parents arrive to assume parental responsibility.

For students over 18, if it is required the Accommodation Team will also support them to call emergency services as above. If a student wishes for the Accommodation Service to communicate with their parent/guardian, they can provide their consent to do so. If the student needs to travel to hospital by ambulance, we will encourage them to bring a friend or flatmate with them for support. We will also remain in contact with them where possible, to ensure their wellbeing and safe return to the halls of residence upon discharge.

In the event of a critical incident such as: flood, fire, loss of water supply, power failure, boiler failure, major maintenance, or refurbishment, it may be required that you move room or must vacate the premises for your safety. Both students and parents will be appropriately informed and disruption time will be kept to a minimum. For students over the age of 18, alternative temporary accommodation would be sourced locally either through Loughborough University or local hotels. Students who are under 18, would have a different contingency plan which would be discussed with parents.

These emergencies are unforeseen and will be dealt with on an individual basis.

When there is a life-threatening emergency or a serious injury, the Accommodation Team will contact 999. Parents will be kept informed as to what has happened, the advice and action taken from the 999 call and told which hospital their son or daughter is going to. A member of staff will accompany students to hospital if they are under 18 and stay with them until a parent/guardian arrives or the student is admitted to hospital. For those students over 18 we would encourage a friend to attend with them but would deal with these incidents on an individual basis depending on the emergency.

Any student who incurs head injuries at training or matches, must report this at the time to an appropriate adult such as a coach, trainer or tutor and follow their advice. The Accommodation Team will be informed by any staff member associated with the college if a head injury has occurred along with any advice given and action taken so far. Any student diagnosed with concussion will follow the guidelines of RFU and FA HIA. Parents will be informed and where necessary the student will have to return home to rest and be monitored until they are fully recovered.

If you join a sports club that is not linked to college, they should be provided with your next of kin contact details who can be contacted in an emergency. The Accommodation Team must be consulted if you are using us as your emergency contact in instances where your parent or guardian live abroad or a significant distance from Loughborough.