This accessibility statement applies to helpdesk.loucoll.ac.uk
This website is run by Loughborough College. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- Some documents are not fully accessible to screen reader software and some PDF’s are not tagged.
- Keyboard only or Screen reader users may find it difficult to access all of the content in some activity modules (External Tools, Mod Tab).
- Some videos on HelpDesk do not have the required caption or transcriptions available.
- Some link text does not make sense when read on its own.
- Images do not all have alternative text, or have alternative text that does not make sense or describe the image.
- Live video streams do not have captions.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact enquiries@loucoll.ac.uk. We’ll consider your request and get back to you in 2 working days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact websupport@loucoll.ac.uk. We’ll review, address and seek to resolve any issues you may be facing accessing our services.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or email
If you would like to get in touch via email websupport@loucoll.ac.uk or phone 01509 215831.
Technical information about this website’s accessibility
Loughborough College is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations:
- Some colour combinations do not fully meet colour contrast ratio standards making it difficult for users with visual impairments. This fails WCAG 2.1 success criteria 1.4.3: Contrast minimum (AA).
- A few pages have incorrect heading structures, such as multiple H1 tags, or a structure that doesn’t follow a logical order. This fails WCAG 2.1 success criteria 2.4.6: Headings and Labels (AA).
- Images do not all have alternative text. This fails WCAG 2.1 success criteria 1.1.1: Non-text Content (A)
- Some images have alternative text that does not make sense or describe the image. This fails WCAG 2.1 success criteria 1.1.1: Non-text Content (A)
- Some links with text do not always make sense. This fails WCAG 2.1 success criteria 2.4.4: Link Purpose (A)
Content that’s not within the scope of the accessibility regulations:
PDFs and Documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Some of our PDFs and Documents are essential to providing our services don’t fully meet accessibility requirements. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.
We plan to either fix these or replace them with accessible HTML and are working to address this issue by August 2023.
Any new PDFs or Word documents we publish will meet accessibility standards.
Video Captions
- Some embedded videos are not captioned or use automatically generated captions which may be inaccurate. This fails WCAG 2.1 success criteria 1.2.2: Captions (Prerecorded) (A).
The regulations do not apply to recorded videos published before 23 September 2020.
Any new videos we publish will have edited captions and transcripts.
Live Video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
| Issue | Description / Action | Planed Resolution Date |
|---|---|---|
| Colour Contrast | A review of all pages is underway. | January 2024 |
| Page structure | A review sample pages on the website has been undertaken. Fixes for most issues found have been carried out. Further testing and review of all pages to confirm full compliance is scheduled. | January 2024 / Ongoing |
| PDF & Documents | Full review of PDFs and documents linked from the website and updates to non-compliant items. Monitoring and regular reviews of progress are undertaken in the meantime. | January 2024 |
| Video Captions | Review of all Video content hosted on the site and implementation of captions / transcripts. Any new videos we publish will have edited captions and transcripts. | August 2024 |
Preparation of this accessibility statement
This statement was prepared on 22nd September 2020. It was last reviewed on 18th April 2023 and last updated on 21st November 2023.
This website was last tested on 21st November 2023. The test was carried out by Loughborough College Web Team using both automated and manual testing